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Rachel R. Wagner  

Business etiquette traine who works with companies & organizations who want their leaders to be equipped with stellar business etiquette skills to promote the company's brand & image more successfully

A polished, professional presence is critical for building trust, credibility, and a "book of business" in today's competitive business arena.

Rachel Wagner, owner and president of Rachel Wagner Etiquette and Protocol, is a natural fit for organizations who want their leadership teams and front-liners to maximize their professional presence and bolster the company's brand and image.

As a business etiquette expert, Rachel's audiences are treated to numerous "ah ha" moments as they learn the most contemporary and universally accepted business etiquette skills that equip them with greater confidence for any business setting. From the board room to the business dinner, her clients--ranging from oil and gas companies such as Chesapeake Energy, law firms, financial firms, international manufacturing companies (Mars, Inc.; John Zink), non-profits, and universities--are equipped to present a first-class image of their organization, build greater rapport and trust with clients and customers, and strengthen bottom line results.

Specialties

Service areas range from group training and one-on-one coaching in each of these areas:

Build Networks and Relationships with Polish and Poise: etiquette tips for attending business socials & cocktail receptions (Rachel's most requested training session and keynote topic!) The Art of Business Dining Workplace Respect and Etiquette You've Got Mail: Email Etiquette Tactful Talking: Phone Etiquette As an etiquette expert, Rachel is frequently interviewed or featured in local and national media outlets, including Investor's Business Daily, The Journal Record, The Tulsa World, Oklahoman, Oklahoma Today magazine, Orange County (CA) Register, AmEx Open Forum, Kansas Public Radio, Detroit talk radio, and David D. Holland's Real Money radio show in Florida. Rachel is the 'etiquette expert' for Tulsa's Fox 23 TV morning talk show, "Great Day Green Country."

Rachel is a past board member of the National Speakers Association of Oklahoma, and was the recipient of the chapter's 2011 Presidential Award. She is active in American Society for Training and Development (ASTD), Tulsa Chamber of Commerce, Bixby Metro Chamber, and a graduate of Leadership Bixby Class XI.

Rachel is trained and certified as a corporate etiquette consultant from the esteemed Protocol School of Washington, in Washington, D.C. She enjoyed more than two decades of experience as a classroom teacher and workshop speaker before following her passion into the etiquette and protocol industry.

When she isn't speaking or working on new material, Rachel loves to take cruises, learn to swing dance, and hang out with friends and family, especially over a good cup of coffee. You may also find Rachel traveling the back roads with her husband in their '95 red Corvette.

"My staff and I thoroughly enjoyed Rachel's Dining Etiquette for Professionals seminar. Not only is Rachel a well-poised professional trainer who knows her material, but she also engages the participants and fields questions exceptionally well. She accomplished our objectives and we derived great value from her fun, informative, and interactive presentation." - Senator Gary Stanislawski, President, Regent Financial Services

"Wow!!! Rachel is the EXPERT when it comes to business etiquette and protocol! Her presentation was enjoyable and included great information we can use in everyday business. Rachel thinks outside the box and that makes for a fun and informative presentation. Thanks for the excellent tips on business etiquette!"---General Manager, The Addison Group

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Speech Topics


The Art of Business Dining

Business relationships are developed and strengthened at the table. Your frontliners must be able to handle themselves flawlessly in dining situations as a host or as a guest. In this hands-on business dining etiquette seminar, you learn world-class dining etiquette while enjoying a multi-course fine dining meal. You will learn in a relaxed and non-intimidating environment and have immediate feedback. Never worry again about which fork to use–or how to host a client for dinner–or how to give a proper toast. Even in the most sophisticated dining settings, you will be equipped with the dining skills that give you confidence and polish to represent your company in a positive manner. Program length: approximately 2 hours

Build Relationships and Networks with Polish and Poise

At business socials, conferences, and receptions, you are repeatedly making a first impression! But attending these events can be intimidating and even paralyzing for many professionals. In this business etiquette workshop, your team members will learn how to confidently present themselves, how to develop relationships more easily, and how to create a positive impression of your company. From handshaking and introductions, to mingling, making small talk and business card protocol, to body language and handling finger food and beverages, this fun and interactive business etiquette seminar will equip your leadership teams with confidence and poise for any type of business reception or networking social. Attendees will leave this session knowing how to make a positive first and lasting impression at any type of business social.

Workplace Respect and Etiquette

Workplace respect and etiquette helps create an office culture of appreciation, sensitivity, and respect for co-workers. In addition, it helps build powerful relationships with clients and visitors to your department. In this engaging and fun seminar, your team will learn important keys and tips that are crucial for creating positive workplace behaviors. This leads to a more productive and positive workplace environment for everyone. From cubicle etiquette and co-worker courtesies, to electronic etiquette and tips for a productive meeting, your team will be empowered for greater levels of successful relationships with each other and with clients, customers, and office guests.

Telephone Etiquette

It’s critical that frontline employees make a positive first and lasting impression when handling business phone calls. In this interactive session, you will learn about proper phone manners, the power of your voice and word choices, being a good listener, and handling difficult callers. During this business etiquette session, participants will engage in a case study and practice scenarios to help reinforce the training. They will leave with practical and effective action steps that they can use immediately back in the office to give a more powerful and positive impression of your business or organization.

Email Etiquette - Sending a Professional Image

It’s vital that business emails send a positive image of you and your organization. However, emails are often too casual, are carelessly written, or have a negative tone, all of which can reflect poorly on your company. In this session, you will learn business etiquette tips and best practices to create a professional impression with email. You will also discover when not to use email as a communication tool as well as tips for managing an overflowing Inbox. When back in the office, you can use these tips immediately to create the most professional image with all of your business email contacts.

9 Networking Etiquette Skills for a Great 1st & Lasting Impression

At business socials, conferences, and receptions, you are repeatedly making a first—and often lasting impression! But attending these events can be intimidating and even paralyzing for many professionals. In this 45-minute keynote, Rachel addresses common pitfalls—wall flowers, wimpy handshakes, and wild imbibing—and shares easily doable skills and techniques to overcome these and other blunders and faux pas. Attendees will learn how to confidently present themselves, how to develop relationships more easily, and how to create a positive impression of your company. From handshaking and introductions, to mingling, making small talk and business card protocol, to body language and handling finger food and beverages, this fun and engaging presentation will equip attendees with confidence and poise for any type of business reception or networking social. After all, great first impressions help build relationships...and relationships build business.

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