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Rich Gallagher    

Customer service and communications skills expert, bestselling author

Rich Gallagher is one of the nation's leading experts on communications skills. His books include two national #1 customer service bestsellers, The Customer Service Survival Kit and What to Say to a Porcupine, a finalist for 800-CEO-READ's 2008 Business Book of the Year, as well the top 10 career skills book How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work, all released by AMACOM Books.

A former customer service executive and practicing psychotherapist as well as a popular public speaker, Rich focuses on the mechanics of what to say in difficult situations, based on the latest principles of behavioral psychology. He is a member of the National Speakers Association, has been excerpted in Dale Carnegie training, has made numerous media appearances, and has spoken to over 25,000 people.

Speech Topics

What to Say in Your *Very Worst* Customer Situations

What to Say to a Porcupine: Handling Difficult Customers

How to Tell Anyone Anything: Using Strength-Based Communication

Strength-Based Coaching for Incredible Performance

Work With Me: A Teambuilding Workshop

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