Rick DeLisi is a researcher and presenter who is best-known as the co-author of the best-selling business book, “The Effortless Experience”, and the new book called “Digital Customer Service” which he co-authored with Glia CEO Dan Michaeli. He's currently Lead Research Analyst at Glia, and prior to that he spent 15 years with Gartner, specializing in Customer Experience, Customer Service, and Communications.

Business, Business Leadership, Business Growth, Corporate Responsibility, Corporate Strategy, Corporate Culture, Corporate Finance, Corporate Governance, Leadership, Strategic Leadership Workshop,