As co-founder of ThinkIT, he has designed leadership training and management development programs, as well as service improvement processes, for such notable organizations as Walt Disney World, Xerox, IBM, the National Park Service, Johnson & Johnson, and J.C. Penney. He co-authored the nationally-acclaimed program, "Legendary Service," for Blanchard Training & Development. A master storyteller, he effectively uses stories, metaphors, parables, and examples to capture the attention of his audiences.

Legendary Service

Change: Turning Rhetoric Into Reality

Creating Service Initiative

Leadership & Quality

Customer Centered Communication

Business, Business Leadership