It's Time to be Extraordinary: Step Outside Convention to Amaze, Engage, and Wow Your Customers

At this very moment your customers are being lured away by competitors. So what are you going to do about it? In order to give your customers an extraordinary experience, you must choose to be extraordinary! You may have the edge right now, but do you have what it takes to stay sharp? Navigating your way to prosperity and profitability can be a tricky business. It requires that you continually refine your skills as a high performer and as an effective leader. This keynote will inspire you to make the course corrections and self-optimizations needed to surpass your own limitations.

For decades Robin has led his three companies to sustained success by cultivating intense loyalty with his clients. In this presentation he will give you actionable strategies and takeaways that can be implemented immediately to wow your customers and accelerate the growth of your business. He will show you what works, what doesn’t, and why.

This program is a powerful way to get everyone from upper management to frontline employees inspired and focused on adding value to your organization and creating greater customer loyalty than you ever imagined.

Becoming extraordinary is a choice. Committing to be the best is a choice. Pampering your customers is a choice. If you’re ready to step up, and accept nothing less than THE BEST for your customers, then It’s Time To Be Extraordinary.

Evolve or Die: Turn Uncertainty and Change into a Customer Revolution

In a world of growing uncertainty, change is headed your way. The choice is yours—you can be disrupted or the disruptor. The needs and habits of your customers are changing every day, and with those changes come the opportunity to evolve. Your future successes will be in direct proportion to how you adapt and anticipate change. This is why it’s so important that you rethink, reinvent and reimagine the way you serve your customers. In this presentation Robin clearly demonstrates how your attendees can become constant innovators able to adapt and embrace change.

This interactive presentation is titled after Robin’s USA Today Best Selling Book of the same name. Robin will show you how to turn disruption into advantage by anticipating the changes facing your industry.

As the founder and CEO of three companies, all of which are customer-driven, Robin has experienced first hand what it takes to adapt and reinvent in order to stay relevant. When the music industry was going through a period of massive disruption due to the digital download revolution and evolving computer technology, almost every major recording complex was forced into bankruptcy. Music distributors such as Tower Records had to shut their doors for good. Robin knew that in order to survive they were going to have to evolve, or suffer the consequence. So he began concentrating on service over technology, on creating amazing experiences for each client who recorded at Dark Horse. That journey of evolution begin over twenty years ago and today Dark Horse Recording is most one of the most successful studio complexes in the world.

In this keynote Robin will present you with actionable steps you can take immediately to adapt to the ever-changing needs of your customers. Unless you want your business to go the way of the dinosaur, it’s time to Evolve Or Die!

Intelligence Revolution: How to Ignite Your Creative Genius

What if you could tap into your own creative genius with absolute certainty that no matter what occurs you will thrive and prosper? If you’re a small business owner or entrepreneur, this keynote is perfect for you. The path to success is peppered with land mines of every shape and size. In order to successfully navigate these obstacles you must be persistent, resilient, thoughtful, committed to excellence, disciplined, and enthusiastic. You must be decisive, purposeful, optimistic and responsible. You must surround yourself with brilliance and inspire your team by creating a culture of affirmation and passion. This program will serve as a powerful launching pad, giving you the clarity and confidence to discover your unique strengths, and then go out and achieve greatness.

In this keynote you will learn a step-by-step process that will help you identify and break through barriers that might be holding you back both personally and professionally. You will start to engage your natural talents with endeavors that will spark your imagination and passion. Going through this process will reap tremendous, life-changing rewards.

You will discover how you can step outside convention and discover your true potential. That’s the beginning of your Intelligence Revolution!