Director of Test at Microsoft Corporation, Ross Smith began his career with the company in Product Support in 1991. Over the years, he has held various roles including test lead, test manager, and test architect. Currently, he focuses on M365 Supportability, specifically working on ChatGPT deployment. Smith has also been influential in deploying "productivity games" at Microsoft to enhance software engineering processes, experimenting with how gaming can improve productivity among next-generation workers.

Smith is recognized as a top technology speaker and an expert on integrating gaming elements into business processes to increase productivity and engagement. His insights on the impact of games and social networking tools on management education have been highlighted in "The Economist" and in the book "Changing the Game: How Video Games are Transforming the Future of Business." He is the author of "The Practical Guide to Defect Prevention" and "The AI Revolution in Customer Service and Support." Holding seven patents, his innovations contribute to ongoing advancements in technology and management practices.

Apart from his professional achievements, Smith is a Fellow of the Royal Society of the Arts and actively contributes to the tech community. He co-founded the Seattle Women in Tech Consortium and the non-profit Future World Alliance, focusing on responsible AI for future generations. A long-time advocate for diversity in technology, he has served on the leadership council for iUrbanTeen and the Anita Borg Institute. His commitment to fostering inclusivity in tech is also evident in his involvement with ABI Local in Seattle and his participation in gender partner discussions at notable forums like IEEE Women in Technology and the NCWIT Summit.

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