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Ryan Minton      

Customer & Employee Experience Expert

With over 20 years of experience leading world-class hospitality brands, Ryan Minton is a Best Selling Author, Keynote Speaker and an influential voice in creating exceptional customer and employee experiences. As a senior executive representing hospitality giants like Hilton, Marriott, and IHG, Minton has a proven track record of driving record revenues, profits, and engagement through his keen eye for operational excellence and talent for fostering dynamic teams.

Regarded as a top speaker and social media influencer in customer and employee experience, Minton brings a unique blend of strategic vision and on-the-ground leadership. He has been internationally recognized as one of the World's Best Speakers in two separate categories - Hospitality and Customer Experience - by Global Gurus for his ability to inspire audiences through storytelling and actionable insights. Minton also sits on the Forbes Business Council and holds an expert panel position with Newsweek.

Minton measures success through the growth of his team members and brands entrusted to him. By empowering employees and nurturing talent with care and respect, he has built cultures centered around feeling valued that transcend typical corporate environments. It's this same employee-first mindset that Minton has deployed to pinpoint inefficiencies and rapidly scale brands to new heights.

Minton is a graduate of Miami University. He resides in South Florida with his better half Tressa and their son Charlie.

Speech Topics

Thanks for Coming in Today! Creating a Culture Where Employees Thrive and Customer Service Is Alive.

Delivering unforgettable experiences to your customers is key to building loyalty and gaining a competitive edge. But remember, great customer experiences begin with happy employees. In this keynote, renowned hospitality and customer experience leader Ryan Minton offers immediate, low-cost solutions for how organizations in any industry can transform their workplaces into customer-centric powerhouses. Audience members will come away with proven steps for creating cultures where people are supported by each other and, in turn, inspired to support the business and its customers.

The Power of BPA: Blowing People Away (Both Customers and Employees).

Hospitality and customer experience leader Ryan Minton shows some of the world’s biggest brands how to unlock unparalleled customer experiences by empowering their employees; He tailors his strategies for groups and their specific organizations and industries during his keynotes. In this content-rich presentation, Minton shares best practices and action steps that transform employee engagement into exceptional customer experience.

Winning Customer Experience Strategies.

Discover the secret to crafting a customer experience that turns ordinary customers and clients into devoted, enthusiastic advocates for your brand who return time and again. In this talk, transformative hospitality and customer experience leader Ryan Minton guides the audience through enduring strategies for cultivating customer loyalty and building a fiercely loyal customer base.

Transformative Sales Strategies for Meaningful Customer Impact.

In this sales-focused keynote, customer and employee experience expert Ryan Minton leads an eye-opening conversation on how to evolve sales from transactional to transformational in order to create tangible and meaningful value for customers seeking a product or service that addresses their needs. Minton shares practical strategies and real-world examples for authentically connecting with customers, uncovering their challenges and pain points, and using the insights gleaned from those conversations to not only steer them toward the solution that will lead to their desired outcome, but also foster a remarkable interpersonal experience that sets the foundation for long-lasting, mutually beneficial relationships. As part of the takeaways from this talk, Minton helps teams elevate their sales approach by creating a thriving internal culture that propels their brand to new heights.

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