Shaun Belding is CEO of The Belding Group of Companies, a 25 year-old award-winning company that helps organizations stand out in customer experience and dynamic leadership. Shaun is author of five books, published internationally in 12 languages. He is recognized as a leading global expert on customer service, service recovery, employee performance and building positive workplaces. He has appeared on Good Morning America, BBC, CBC, CTV; and been quoted in Reader’s Digest, The New York Times and London Daily Times. Shaun speaks extensively on the topics, and on the results of his company’s ground-breaking new research, “The Science of WOW!” that uncovers the core reproducible ingredients to “Wow” customer service experiences. His humorous, entertaining speaking style produces feedback such as, “You brought my staff back from the dead.” Over the last 25 years, Shaun has appeared in front of over 200,000 people. Shaun owns one of LinkedIn’s fasted groups, ‘Customer Service Champions’, which features discussions and customer service insights from around the world. His blog, www.customerservicearoundtheworld and free newsletter, ‘Winning at Work,’ influence tens of thousands of customer service professionals each week. Shaun pioneered the enterTRAINment training methodology which launched his customer service training division, www.beldingskills.com, to a global leadership position. The Belding Group’s client list includes Fortune 100 companies, and their unique, powerful training program design and delivery consistently creates measurable change.