Stan Phelps is a Forbes Contributor, IBM Futurist and TEDx Speaker. His keynotes and workshops offered at StanPhelpsSpeaks.com focus on how to create meaningful differentiation to win the hearts of both employees and customers. The benefits are increased loyalty, retention and referrals.

He's the best-selling author of: Purple Goldfish -12 Ways to Win Customers and Influence Word of Mouth; Green Goldfish - Beyond Dollars: 15 Ways to Drive Employee Engagement; Golden Goldfish - The Vital Few; Blue Goldfish - Using Technology, Data, and Analytics to Drive Both Profits and Prophets; Purple Goldfish Service Edition - The 12 Ways Hotels, Restaurants and Airlines Win the Right Customers; Red Goldfish - Motivating Sales and Loyalty Through Shared Passion and Purpose; Pink Goldfish - Embracing Weirdness and Amplifying Weakness to Differentiate in Business.

Customer Service, Customer Experience, Customer Loyalty, Consumer Behavior, Human Resources, Employee Engagement, Employee Retention, Performance Measurement, Employee Recruitment & Retention, Employee Recruitment, Business & Economics, Entrepreneurship, Business Growth, Corporate Responsibility, Corporate Strategy, Corporate Culture, Corporate Governance, Corporate Governance & Responsibility, Marketing & Branding, Marketing, Digital Marketing, Business Trends, Entrepreneurial Marketing, Viral Marketing, Marketing Coaching Futurists, Organizational Development, Organizational Behavior, Authors,