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Summer Jelinek    

Leadership Development Expert

Summer Jelinek has led training strategies, recruiting, and professional development for teams of 400+ in the retail and hospitality world. Previously, she led training and front-line operations including at the Walt Disney World Resort where she also taught Fortune 500 CEOs and senior leaders as a facilitator for the renowned Disney Institute.

Jelinek completed her MBA with a Leadership Certification at the HR.com #1-ranked master's program from the Crummer Graduate School of Business at Rollins College in Winter Park, Florida. She's also a proud graduate of the business management program of McNeese State University in Lake Charles, Louisiana.

Speech Topics


5 KEYS TO UNLOCKING YOUR POTENTIAL - THE MAGIC OF LEADERSHIP

Many managers look around and see leaders who are getting the results. These leaders are hitting financial metrics, key performance indicators and have happy and highly functioning teams. From the outside looking in, it can appear that these leaders are performing magic. But like all good magic tricks, once you know how it is performed, it is easily replicated. A Peek Behind the Curtain will open you and your audience to the M.A.G.I.C. of leadership, an easy to implement model that shows how you and your organization can take very specific steps to create and maintain a high performing culture.

  • Learn why managing yourself is a critical piece of leadership
  • Learn the difference between management and leadership...and when to use each
  • Learn why high morale is directly tied to holding employees accountable and receive actionable tips on how to do so in a professional and respectful way
  • Learn why the best leaders are the most genuine leaders and understand what you can do to be your genuine self
  • Understand why inspiration is so important and how it can drive your team to the next level

TECHNOLOGY, CHANGE MANAGEMENT AND THE CUSTOMER EXPERIENCE

What do the internet, the iPhone and MyMagic+ have in common? Each has revolutionized the hospitality and events industry. With technology changing at the speed of light, what makes some companies successful at rolling out new technologies? Is it magic? In this conversation, you will dive into change management utilized on the front lines of Disney and beyond and discover why some companies are successful and how their success continues to ripple through the Customer and audience experience.

  • Learn why technology should not be the first answer to improving your Customer's Experience
  • Learn why the most effective technology inspires customer buy in
  • Understand the importance of having employees embrace new ideas during times of change

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