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Sunny Grosso    

Happiness Coach & Culture Chief at Delivering Happiness

Sunny is a founding member of Delivering Happiness, a workplace expert, a lead coach|sultant, and a global speaker with over a decade of success in well-being at work. But Sunny’s first client was herself. As a child, she was overshadowed with messages to survive and became determined to thrive. She studied the science of happiness, well-being, business, and spiritual approaches to change her own life. Then she began fine-tuning the tools, applying them to increasing human and business results and using them to grow DH into an Inc. 5000 company and global boutique brand.

Today Sunny has brought her rich experience and vibrant background together to become a world-class speaker and thought leader in the culture space, featured in countless publications such as Fast Company, forums such as Good to Great™, and world-class organizations such as Google and Gates. She has worked with hundreds of companies in over 20 countries, from Japan to Kazakhstan, and touched the lives of thousands of people. She takes pride in helping organizations grow from good intentions to Best Workplaces™ and has done just that numerous times over.

What’s the secret? A highly effective combination of her expertise in positive change with research-backed practices to create tangible business results. But the true secret sauce is the unforgettable experience she creates for people, teams, and companies, which plant seeds of change that continue to ripple outward.

Speech Topics

MANAGING WELLBEING: HOW LEADERS CAN SUPPORT THRIVING IN THE NEW NORMAL

An emotionally healthy, happy workforce is not just good for business, but is essential in the new world of remote, distributed and rapidly adapting work. Leaders who may have previously viewed wellness as outside their role and their control, are now in the position where their team’s wellbeing matters more than ever as they face the need to continue to innovate, collaborate and produce results with engagement. Leaders and especially managers continue to be the primary factor for their team’s engagement and resilience. So how can their role evolve to include supporting employees' new needs and emotional wellbeing, while managing remote and distributed teams in the Adaptable Age? This talk will highlight the importance of leadership in times of change and uncertainty and right into the future of work, and offer a framework and practical steps to immediately start building wellbeing into business as usual, to unleash and multiply employees effectiveness, while evolving to a more human and happy organization.

STARTING SCALING AND SUSTAINING CULTURE FOR THE FUTURE OF WORK

As the world has been thrust into change and the work has dramatically shifted, many of our old reliable constructs such as the physical office space, have been turned on their head. And we are faced with challenges, but also an unprecedented opportunity to seize the tipping point of change to recreate the workplace in a higher, more human and more effective form. We’ve been talking the talk on creating better workplaces, by force of function we are having to walk the walk. How do we start, or restart, reimagining our workplace? And what do we need to scale and sustain our ideal culture in the new, increasingly adaptable world of work? This talk shares the journey of DH in uncovering how to build a sustainable culture, remotely, in the last 10 years, and lessons learned from 300 clients in 30 countries catapulted into the future of work, applicable now, to reinvent your culture, support your unique organizational needs, while responding to the demands of the new world of work from adaptability to innovation to, yes, happiness.

SUDDENLY SELF MANAGED - WELLBEING IN THE FOW

As the pandemic descended awe entered an era of super VUCA with exponential change all around, and dramatic changes in the way we work, as 50% of the population suddenly found themselves essentially self managed; working from home, in charge of their energy, focus and schedule with heightened personal responsibility, while more disconnected from their team, and less availability of support and resources. How do we manage our time, physical and emotional health, productivity, and yes, even happiness, amidst these massive changes? How do we overcome challenges of eroding constructs of work, such as life separation, the 9-5 workday, and command and control management? Backed by science and filled with examples of organizations and individuals adapting and thriving..., this talk brings to the forefront the new emotional needs to thrive in our worklife, and offers inspiring stories and concepts to respond and adapt to these changes, becoming better self managers, and on the organizational level, opening to a culture that responds to these challenges and is not held back trying to preserve elements of culture and work that are no longer relevant.

HAPPINESS IN THE PANDEMIC

Inspired by human resilience, possibility and past events humans have survived and found ways to thrive through, this talk offers stories, science, inspiration and hope of finding true happiness though the most challenging times. At a time when our country is confronting overlapping crises of coronavirus, financial fallout and racial injustice - how do we cope, rise, and find our authentic path through the changes? How do we and each make a difference where it matters for us most? Come away understanding the dynamic, unchanging sources of your happiness, and practical strategies to sustain well-being, connection and meaning.

Adapt and Thrive Resilience for Teams-90 min sessions run 2 or 3x’s a week for one week [24 participants] (Virtual Offering)

  • A comprehensive framework how to increase and sustain your physical and mental vitality in challenging times
  • Process to turn fears and anger into effective platforms for productive action
  • Action plan to set deliberate new habits to adapt and thrive as an individual and team

Adapt and Thrive for Teams-90 min sessions run 2 or 3x’s a week for one week [24 participants] (Virtual Offering)

  • Methodology to create and follow an effective Work From Home
  • Alliance (Family, Teams) to be productive while staying
  • emotionally fit
  • Practical and actionable tools to re-gain and sustain control over
  • your day
  • Key actionable tools to build a motivating sense of progress and
  • Productivity

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Adapt and Thrive for Leaders - 90 min sessions run 3x’s a week for one week [12 participants] (Virtual Offering)

  • Strategies to adapt and thrive through uncertainty
  • Align leadership on the scenario, challenges and key metrics
  • Framework to design a response strategy to support employees and clients
  • How to Communicate and implement culture decisions
  • How to support and sustain culture ongoing

Masterclass for teams - 90 min sessions 3x’s a week for 24 participants (Virtual Offering)

  • DH Model + Your Why + Culture Pulse - Learn the philosophical and psychological origins of the DH Model, define your “why” for this course, and take a quick pulse check on where your company’s culture stands right now.
  • ME + WE Value Alignment - How to align your personal values to those of your company in order to generate more meaning and purpose at work.
  • Sense of Progress- Identify the levers of progress and happiness at work and learn how to create small wins to build positive momentum that ripples throughout your entire organization.
  • Sense of Control - Understand the top 3 ways to feel more in control at work and how to implement them effectively.
  • Sense of Connectedness - Discover the roots of our primal need for connectedness and how to activate this essential element of happiness in your workplace.
  • Higher Purpose- Define how your actions at work are contributing to something bigger than yourself, and how your company is serving a purpose higher than pure profit.

Generation Next Workplace Culture: Harnessing Happiness

Sunny’s authentic, colorful and at times interactive talk will introduce the demands and mindset of the Millennial Generation. Sunny will then incorporate 5 years of experience building DH and working with companies around the world in a thorough solution to build a strong culture for Generation Next that harnesses the science of happiness to benefit the entire organization, increasing personal happiness and business results.

  • The challenges, demands and opportunities of the Generation Next
  • How these challenges can serve organizations, long term
  • Where they align with common, yet less understood challenges of other work groups
  • Sunny’s personal journey and lessons learned from 5 years as Culture Chief
  • How to build a culture to attract, engage, and retain Millennials
  • How to ensure the culture elevates the happiness and productivity of all
  • Why money is not enough and where other cultures fail
  • Why harnessing the science of happiness is key to build a thriving Millennial culture
  • The business case for happiness and how organizations are applying the science
  • Why all happiness is not created equal and how to navigate the complexities
  • A framework for intrinsic motivation and sustainable culture: ME, WE, Community
  • Five key elements of the Millennial culture
  • The evolutionary role of values, vision and purpose in Millennial culture
  • Colorful and innovative examples from leading companies
  • What an authentic culture looks (and sounds!) like
  • Next steps to harness happiness and start building a thriving Millennial culture

Self-Management: Culture and Self-Management to Thrive in a Changing World

Experience the inspiration of the Delivering Happiness story through the lens of Sunny’s journey as Culture Chief of Delivering Happiness. She’ll take us through the history of the global movement known as Delivering Happiness, illustrating the role of happiness in our personal lives and in business today with key insights from positive psychology. Then we’ll look at the next frontier of business, self-management (ever heard of Reinventing Organizations?) with insights on what it takes to shift, why you might want to and how to assess your readiness. We’ll end with an inspiring call to action to choose happiness for more meaningful lives, successful businesses and a happier world.

  • The DH Story & Sunny’s life lessons from an unusual childhood to her role as Culture Chief
  • How companies have built an enduring brand of WOW customer service through culture
  • The discovery and pioneering of the concept of Happiness as a Business Model
  • Keys to the most successful cultures today, and the business case for a culture of happiness
  • The next frontier: why self-management, evolutionary purpose and Reinventing Organizations are rising
  • When self-management works, when it doesn’t, and how to assess your readiness
  • How DH is inspiring people and companies to create a happier world, together
  • Tips and tools to start building sustainable happiness in our lives and at work right away
  • An interactive call to action to build our own happiness, and a successful culture

Cultures that Flourish: Wellness and Human Sense

Experience the inspiration of the Delivering Happiness story through the lens of Sunny’s journey as Culture Chief of Delivering Happiness. She’ll take us through the success of Zappos to the global movement known as Delivering Happiness, illustrating the role of happiness, wellness and mindfulness in our personal lives and in business today. We’ll dive into insights from positive psychology and the subfield, the science of happiness then share colorful stories to inspire sustainable happiness in our lives, at work, in our communities and in the world.

  • The DH Story & Sunny’s life lessons from an unusual childhood to her role as Culture Chief
  • How companies have built an enduring brand of WOW customer service through culture
  • The discovery and pioneering of the concept of Happiness as a Business Model
  • The failure of most culture efforts, and the business case for a culture of happiness
  • Break down key learnings from positive psychology, the science of happiness, wellness and mindfulness
  • The secret sauce of The DH Model: how to create a culture for lasting happiness
  • The main pillars of happiness at work from the evolutionary role of values to higher purpose
  • Colorful, industry specific examples that inspire and bring the concepts to life
  • How Tony and DH are inspiring people and companies to create a happier world, together
  • Tips and tools to start building sustainable happiness in our lives and at work right away
    • An interactive call to action to build our own happiness, and a culture of happiness

WoW Customer Service

Experience the inspiration and insights of the DH journey through the lens of your speaker’s personal path to happiness. From Tony Hsieh's wakeup call to the role of happiness in great customer service with key learnings on building a culture to ingrain and sustain WoW customer service.

  • The DH Story & personal life lessons and discoveries of your speakers journey with Delivering Happiness
  • How companies have built an enduring brand of WOW customer service through culture
  • The pioneering of the concept of Happiness as a Business Model
  • The role of happiness in our lives, work, and world today
  • Introduction to the Science of Happiness, to the evolutionary role of values, vision and purpose in organizations today
  • What WoW customer service means and how it is becoming the new standard
  • Three keys to providing a WoW customer experience
  • How culture takes the place of process, scripts and rules to build WoW service
  • The role of connection in service, and beyond to Personal Emotional Connection
  • How values based culture scales to outsourced centers and subcultures
  • The role of connection and progress in driving skills and know how of your team
  • Lessons learned and colorful examples of how these principles are being applied today
  • Tips and tools to start building a sustainable culture to support WoW service right away
  • Using Passion + Purpose to create a happier world, together

Delivering Happiness

Experience the story of Delivering Happiness painted with colorful life lessons from your speaker. Your Speaker will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. They’ll weave in the science of happiness to understand how happiness as a business model works, zooming in on the personal element to empower every individual to choose happiness. Your speaker will share the simple model that can be applied to YOUR organization to create change right away, illustrating key themes with inspiring examples and takeaways at every turn. Leave understanding how prioritizing happiness at work and in life can change the world more than we ever thought possible, one person and one company at a time. And how it is all in our control.

  • How happiness as a business model = profits, passion and purpose
  • Why happiness leads to success on the personal (ME) and organizational (WE) level
  • Why sustainable happiness and culture change must start with ME, the individual
  • The OTHER ROI, Ripples of Impact: from the personal level of ME to WE to COMMUNITY
  • How to build a grassroots movement of happiness with your family/teams
  • Culture is Everyone’s Business – the significance of co-ownership and how it drives success
  • How key frameworks from the science of happiness can build personal & organizational happiness
  • How the Happiness Frameworks of Connectedness, Progress, Control, Values and Purpose can be linked to metrics, and why this is important in building a culture movement
  • The role of higher purpose in our personal lives and how to live our purpose through our work
  • Higher Purpose as a north star in decision-making and strategy for business growth
  • PECs – the secret that drives Zappos WOW service and exceptional repeat business
  • Stories and examples of cultures coming back from the brink, and scaling to new heights
  • An inspiring call to action to choose happiness, today!

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