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Teresa Allen        

Customer Service Author and Customer Service Keynote Speaker Author: Common Sense Service!

Teresa Allen is owner of a national training and consulting firm focused on bringing common sense solutions to business and life! Teresa has been listed on GlobalGurus.org Top 30 Service Experts for five consecutive years with two years at #1. Her business, Common Sense Solutions, is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Customer Service. Teresa is author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. An internationally recognized customer service expert, Teresa has been presenting her highly acclaimed customer service keynotes and customer service and sales training programs across the U.S. and abroad for over twenty-five years. Teresa is a two time recipient of the ASTD Professional Trainer of the Year Award. In addition to speaking and training, Teresa has appeared in several motion pictures, has served as guest host of local television programming, and has authored business articles in regional, national and international publications. Teresa’s Get Common Sense customer service blog is syndicated by Customer Think, B2B, and Small Biz Club sponsored by Office Depot. A native of Chicago, Illinois, Teresa Allen attended Miami University in Oxford, Ohio where she obtained her B.S. in Business Administration with a degree in Marketing. She enjoyed a highly successful sales career with both national corporations and local businesses for over ten years prior to forming her training and consulting firm. During this time, Teresa was also a corporate trainer and was recognized for developing innovative customer service and sales training for her clients. An obsessive life-long learner, Teresa loves to research the latest trends in customer service to share with thousands of followers on social media channels. Teresa and her husband David have been married ‘forever’ and have two grown daughters. They love spending time in the outdoors in their home on the beautiful Emerald Coast of Florida.

Speech Topics

Profiting from Common Sense Service

Customer Expectations: Meeting 'Em and Beating 'Em!

Customer Conflict: Opportunity Knocks!

Let's Get Engaged: Engaging Customers and Employees


Customer Service Training Practice of the Year
Teresa Allen was awarded the Customer Service Training Practice of the Year Award at the 2015 International Stevie Awards for Sales and Customer Service. The gala at the Bellagio in Las Vegas recognizes excellence in customer service across the globe.

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