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Teresa Allen        

Customer Service Author and Customer Service Keynote Speaker Author: Common Sense Service!

A master storyteller, Teresa weaves life experiences with a memorable message into her signature keynote: Common Sense Service: Close Encounters on the Front Lines which shares the title of her companion book.

Teresa's energetic presentations often open with music and even a taste of Mardi Gras from her home state of Louisiana. Participants enjoy her down to earth presentation style combined with readily apparent business savvy gained from a 15 year successful sales career with major corporations prior to entering the speaking arena. All of her programs focus on the skills necessary to survive and thrive in a fast paced and ever changing business world.

Owner of a national training and consulting firm, Teresa has trained over 10,000 business professionals in 18 states in her self-developed programs on sales, customer service, communication, leadership and presentation skills.

Teresa is a Professional Member of the National Speakers Association and was awarded the Professional Trainer of the Year award from the Amereican Society for Training and Development. She is co-author of The Service Path: Your Roadmap to Building Strong Customer Loyalty and has authored articles appearing in regional and national business publications. Teresa has served as a columnist for a monthly news magazine and has been a guest host for local television programming.

Presentation Topics...

Keynote Presentations

Common Sense Service: Close Encounters on the Front Lines

Hanging On By Our Fingernails!

This program, perfect for any women's conference, takes a humorous and touching glimpse into the everyday life of women trying to juggle the many roles that they play in the new millennium!

Adding L.I.F.E. to Your Meetings and Presentations

Concurrent Sessions:

Learning Style Inventory: Communicating Effectively with Employees, Co-Workers and Customers

The Right Stuff: Hiring and Keeping an Exceptional Staff

Bank Training Programs

Customer Service Sessions:

Making Lasting First Impressions

Customer Conflict: Opportunity Knocks!

Telephone Skills for the New Millennium

Sales Training

The Art of Asking Questions: Your Key to Bank Selling

Cross Selling from the Loan Portfolio

Sales Management Training

Branch Manager Sales Workshop: 10 Mini Sales Sessions to Bring Back to Your Branch

Credit Union Training Programs

Member Service Sessions

Making Lasting First Impressions

Customer Conflict: Opportunity Knocks!

Telephone Skills for the New Millennium

Sales Training

The Art of Asking Questions: Your Key to Credit Union Selling

Cross Selling from the Loan Portfolio

Sales Management Training

Credit Union Manager Sales Workshop: 10 Mini Sales Sessions to Bring Back to Your Branch

Healthcare Customer Service Training

Speech Topics


Let's Get Engaged: Engaging Customers and Employees

Customer Conflict: Opportunity Knocks!

Customer Expectations: Meeting 'Em and Beating 'Em!

Profiting from Common Sense Service

News


Customer Service Training Practice of the Year

Teresa Allen was awarded the Customer Service Training Practice of the Year Award at the 2015 International Stevie Awards for Sales and Customer Service. The gala at the Bellagio in Las Vegas recognizes excellence in customer service across the globe.

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