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Tom Hinton  

Expert on Customer Relations, Leadership, Team Building & Achieving Business Excellence in the Workplace

Tom Hinton is one of Americas most popular speakers in the areas of Customer Relations, Leadership, Team Building, and Achieving Business Excellence in the Workplace. Since 1986, he has addressed over 700 major corporate, association, and government audiences in the United States, Canada, Germany, Japan, Mexico, Ireland, Spain, France, England, and Scotland.

Toms client list represents a diverse group including: the New Otani Hotels of Japan, Union Bank, Isuzu North America, General Motors of Canada, the Alliance of American Insurers, Boston Public Schools, the U.S. Army, the U.S. Navy, Minnesota Multi-Housing Association, Wells Fargo Bank, Employers Reinsurance Inc., Banklink, Group 4 Software, Sysco, Preferred Hotels, Blue Shield of California, the Social Security Administration, the U.S. Department of Labor, the California Department of Parks, INC. Magazine, MPI, ASAE, PCMA, and Bank of America.

Tom is the author of "The Spirit of Service and Leadership Lessons I Learned on the Links: 72 Ways to Par the Course of Business and Life." He is the co-author of "Customer-Focused Quality: What To Do on Monday Morning." His new book, "10,000 Days: Finding Purpose, Peace, and Satisfaction for the Rest of Your Life" will be available in 2008. Tom has written over forty articles for publications such as the San Diego Business Journal, the Los Angeles Business Journal, Quality Digest, and California Excellence.

Also, Tom is a recognized expert in the field of performance excellence and frequently lectures on the Malcolm Baldrige Award for Performance Excellence criteria where he served as a member of their 2001 National Board of Examiners. Tom served on the Board of Directors of the California Council for Excellence, which administers that states Malcolm Baldrige Award emulation. Tom is also a member of the Board of Directors of the American Consumer Council and the California Consumer Council, both of which are non-profit organizations dedicated to consumer awareness and education.

Tom is a graduate of the University of Maryland and completed the Fundraising Management certificate program at the University of San Diego. He resides near San Diego, CA.

Speech Topics


Personal Development

10,000 Days: Living a Life Worth Remembering

Business Excellence

Achieving Excellence: Leading Your Organization from Good to Great

Team Building

The Power of Teams: Working Together for Profit, Pride, and Success

Customer Service

The Spirit of Service: How to Create a Customer-Focused Organization

Leadership and Management:

Leadership Lessons I Learned on the Links: Mastering the Course of Business and Life

Reputation Leadership: Positioning Your Organization to Do Business in the 21st Century

Reputation Leadership

Sustainability

Growing Your Business for Future Generations

Business Sustainability

Business Sustainability Model

Reputation Leader

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