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Vicki Hess, RN, MS, CSP      

Employee Engagement Expert

Vicki is your go-to resource for transforming employee engagement at the individual, departmental or organizational level. As the author of 5 books, Vicki inspires clients to make positive changes to improve and sustain engagement. Organizations that implement Vicki’s ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more.

A highly-regarded speaker, author, consultant and virtual coach, Vicki shares her expertise in employee engagement with healthcare organizations across the country. She has more than 30 years of hands-on business and healthcare experience that she draws upon to provide inspirational and evidence-based strategies for workplace engagement. Vicki is a much sought-after in-person and virtual speaker whose knowledge of the industry makes her uniquely qualified to address the everchanging priorities of today’s healthcare organizations.

Ms. Hess holds a BS (Nursing) from the University of Florida and a Master’s Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.

Vicki is Certified Trauma Professional (CTP). Vicki is one of 300 women in the world to have earned the Certified Speaking Professional (CSP) designation, the speaking profession’s international standard for platform skill. She is also a Certified Virtual Presenter (CVP).She has been voted a TOP 5 Healthcare Speaker by Speaking.com for four years in a row.

Vicki’s writings appear in AONL Nurse Leader, American Nurse Today, Hospital & Health Network, Becker’s Hospital Review, NurseTogether.com and other industry publications and blogs.

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Speech Topics


Thriving in a "Do More With Less" World: 5 Steps to Less Stress, More Energy & Remarkable Result

Are you dealing with the challenges of having to “do more with less”? Who isn’t? Un-fortunately this is the way of the world at work these days and it doesn’t look like things are going to let up anytime soon. Vicki Hess provides five steps to manage the rampant change and be able to gracefully do more with less. In this program, Vicki shares stories, anecdotes and proven ideas for being resilient at work – especially in the face of change.

Engagement, Every Step of the Way: Successfully Leading Change in a "Do More With Less" World

Employee engagement is the difference between a workplace that operates and one that excels. Imagine a workforce full of empowered employees and motivated managers who deliver outstanding customer service and exceptional quality. Sound too good to be true in these topsy-turvy times? If you are looking for real-world strategies for moving your team, department, division or entire organization toward full engagement, then join Vicki Hess for this practical, interactive and inspirational, program

The Times are Changing: Lead You & Your Organization to Professional Paradise & Beyond

Just because you are the boss, doesn’t mean that you have all the answers. As leaders you may find yourself dealing with a seemingly never-ending list of tasks and responsibilities, and struggle to get it all done. Add disengaged staff members to the mix and anyone can begin to feel overwhelmed.

In this program, you will discover high impact, easy to use leadership tools to lead you and your team to Professional Paradise. Yes, it’s possible! Through interactive dialogue, inspiring life lessons, and a splash of humor, this program will have you and your staff coming to work with a skip in your step.

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