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Wayne McCulloch      

Customer Success Strategist & Expert; Digital Platform Pioneer; Startup Advisor; Author

Wayne McCulloch is Chief Customer Officer at WalkMe, leading all post-sales functions including Customer Success, Service, and Support. He also oversees the management and growth of WalkMe’s Digital Adoption Institute, tasked with advancing the profession of digital adoption.

With over 25 years of experience in customer success roles, McCulloch is a world-renowned expert, having served as a startup advisor, keynote speaker, investor, and author. He joined WalkMe from Google, where he oversaw customer success for Google Cloud’s entire SaaS portfolio of 7.1 million customers. Prior to Google, he held senior leadership roles within the Customer Success Group of Looker (acquired by Google) and Salesforce.com.

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