Jay Michaud is the Managing Director and head of research of Treacy & Company. He is a leading expert on business strategy and organizational performance. He has researched and advised many of the world’s most successful companies on growth, competitive positioning, customer value delivery, operating model design, and the strategic use of information technology.

Mr. Michaud is currently collaborating with Michael Treacy on a global study of business performance. This new research seeks to understand the “anatomy of a performance discipline” by looking at the unique attributes of successful companies’ management systems.

Mr. Michaud was the principal investigator of a study on market leadership that resulted in the best-selling business book, The Discipline of Market Leaders by Michael Treacy and Fred Wiersema. This book introduced a number of now-popular terms into the business lexicon: “value discipline,” “customer intimacy,” “operational excellence,” and “product leadership.”

Mr. Michaud has previously been a partner at CSC Index, KPMG Consulting and ADVENTIS where he held leadership positions in intellectual capital development and management consulting. He has lectured at many of the world’s leading business schools including Wharton, Kellogg School, Ivie School of Business at the University of Western Ontario and the London Business School. He is a frequent speaker at management events. He resides with his wife and four children in Lexington, Massachusetts.

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