No Fail Email - Creating the message you intend, before you hit send

E-Mail has become the most commonly used form of communication in the workplace; it is also the most frequently misunderstood. Learn how to use e-mail to enhance, not sabotage, your communication.

You will learn to

• Compose clear and concise messages to enhance your readers’ comprehension

• Identify “hot buttons” and avoid using them when sending email

• Recognize and use proper email “etiquette” in your daily communication

• Determine when to use and NOT to use email to communicate

You will benefit by:

• Improving your overall productivity

• Gaining control over your email inbox and limiting interruptions

Upgrading your communication and professional image

DiSCover Diversity of Communication & your Communication style

We recognize the value of diversity in the workplace. But we don’t always realize that diversity also includes our communication style. The DiSC assessment will help you to DiSCover your style, understand other’s communication styles and learn how to adapt to become a better communicator with a more inclusive understanding of individual communication styles.

You will learn to

• Recognize the differences in communication style and preferences

• Determine your style and the style of those around you

• Use the DiSC people reading tool to increase the effectiveness of your communication

You will benefit by

• Creating an more inclusive communication style

• Developing an understanding of communication preferences

• Becoming more effective in your communication with others

Presenting a Professional Image

Sometimes your image is more influenced by how you speak rather than what you say. Fortunately, you can improve the way you present yourself and the image you project. This active, full-day course includes lectures, discussions, interactive exercises and live presentations. You will receive feedback on your professional image and presentation and a video to review with your feedback sheet.

You will learn to

• Improve the first impression of your professional image in six different ways

• Utilize vocal techniques for better communication

• Use body language to refine your image

You will benefit by

• Speaking more confidently to others

• Communicating your ideas in a clear and concise way

• Increasing your credibility

• Improving your professional image

Presenting a Professional Image

Sometimes your image is more influenced by how you speak rather than what you say. Fortunately, you can improve the way you present yourself and the image you project. This active, full-day course includes lectures, discussions, interactive exercises and live presentations. You will receive feedback on your professional image and presentation and a video to review with your feedback sheet.

You will learn to

• Improve the first impression of your professional image in six different ways

• Utilize vocal techniques for better communication

• Use body language to refine your image

You will benefit by

• Speaking more confidently to others

• Communicating your ideas in a clear and concise way

• Increasing your credibility

• Improving your professional image

Gossip StoppersTM Creating a Positive Workplace

Featured in TIME Magazine! Do you feel your workplace is full of negativity and gossip? Do you find it hard to stay motivated? Would you like your office to be more productive and less destructive? The US Bureau of Labor Statistics estimates that workplace negativity costs businesses $3 billion dollars a year in lost productivity. Learn how to improve workplace culture, increase the bottom line and reap the benefits of positive workplace and engaged workforce.

You will learn to

• Identify the causes of negativity

• Develop responses to gossip and negativity

• Set the standards for your office and establish a common language

You will benefit by

• Learning non-threatening techniques to address gossip and negativity

• Eliminating contagious negative attitudes

• Improving productivity and job satisfaction

Building an Innovative and Creative workplace

Innovation is a process, a set of principles, mindset and tools designed to help organizations grow and develop products, processes or people. Innovation and creation must be learned experientially. Learn to develop an environment where discoveries, questions, and learning are recognized as a part of the process of creating opportunities and maturing ideas.

You will learn to

• Ask the right questions to stimulate the generation of different solutions

• Give room to uncertainty

• Keep the customer in focus

• Provide a creative environment

You will benefit by

• Developing new ways of thinking about your business or products

• Unleashing an innovative mindset in your workplace

• Creating compelling and sustainable solutions for your customers and stakeholders