Speaker Phil Bruno creates experiences that inspire people to take be more productive and take responsibility for their own      success and happiness.

Phil's charismatic, warm and friendly approach engages the audience in a lively review of today's recession economy and how to manage effectively to exceed both internal and external customer expectations. Audiences are exposed to a wealth of information gathered from Phil's extensive experiences working with many Fortune 500's and nationally recognized non-profits.

Flexibility and relevance are key to your event's success. He'll work with you well in advance to clearly understand your meeting objectives and the specific needs of your audience. Then Phil will customize the content. There will be no surprises the day of the presentation.

What could be easier? A great speaker. Timely information. Customized to your audience. And everyone leaves with tools they can use today to start taking responsibility for their own success and happiness.

MAIN KEYNOTE

"Engaging the New Value Seekers"

Top 5 Strategies Taken By Winning Industry Leaders in 2009

55 minute Keynote

Engaging the New Value Seekers reviews the current behavioral and attitudinal characteristics among consumers during today's recessionary environment.  The program briefly reviews the historical influences that have shaped consumers and concludes with the most recent trends that have shaped today's new value seekers economy.  Recently conducted focus group findings among generational segments reveal the influences current consumers are taking into account as they plan their spending decisions.

An ongoing research and case study presentation, Engaging the New Value Seekers goes on to outline the top five tactics being utilized by high-profile leaders who are realizing significant success within their brand category.  Four individual case studies, each from a different brand category within the tourism and hospitality industry, are reviewed.  Summarizing the case studies demonstrates how each business is essentially implementing the same top five tactics within their respective organization.

Attendees actively participate in a brand building application exercise wherein they identify their organizations core values and outline potential promotions that could be based on those values.

Attendee key benefits gained from this positive, upbeat and interactive program include shared tools and strategies that are real and working today.  The resources to begin an organizational plan to begin acting with value in mind and an action guide.  The action guide includes application exercises to allow participants to develop strategies implementing key lessons gained from the program to work within their own organization.

Generations in Change

A ninety minute working keynote where attendees are involved in a List-O-Rama experience. Organizations need flexible workers prepared to adapt to rapidly changing circumstances and get the job done, whatever that happens to be on any given day. Four generations are thrown together with different work ethics, expectations and backgrounds. Misunderstandings and clashes should be expected. How we deal with them is the key.

Convene with other professionals to discover what's working, what's not ,and the latest input from the nation's leading authorities.

Generation Y

What's Their Deal?

A view at the brightest, fastest workforce to ever hit the American workplace. How to connect and what to expect. These young adults have high expectations of themselves and those they work for. The multi-generational workplace can be a difficult one especially if you want immediate respect, frequent feedback on your performance and a voice in making changes.

This keynote session gives younger workers the solutions they need to work with others generations with a different mind-set. If you want to get listened to, you have to understand the people you work for and what motivates them.

Tools are provided to assist you in developing a personal strategy to apply your intellect to what motivates others. By executing this personal strategy, you will contribute more to the success of your organization and realize more personal success as well.

Building Great Customer Experiences

The Experience Economy is here and now. If you don't know what that means, you need to slap yourself and dial in to this enlightening presentation. Audience members learn the competitive advantage of building experiences, not just offering products and services. Success stories from Phil's own experiences with Fortune 500's, family-owned businesses and not-for-profits are used. New business models are shared from the leading organizations of Starbuck's, Enterprise Rent-a-Car, and Build-A-Bear.Key points -

Building Killer Committees/Teams

A 60 minute keynote or breakout using a personal assessment tool. This is also great for Board retreats...People join professional associations for networking, and growth, both personal and professional. Audience members discover what they do best in a team atmosphere, and gain valuable insight into their own work habits. In addition, they learn about other team members' contributions, the value that they bring to the process and how to work most effectively together.Key points -

The Treat 'em Right KILLER Committee profile, is a usable tool to guide personal growth and success.

Kryptonite

We all have to admit that sometimes, we are the difficult one. This presentation is about learning how to build a shield against the negative energy generated by chronically difficult people. These chronics suck the energy from us just like Kryptonite did to Superman.Key points -

TRAINING PROGRAMS:

FAST Feedback

Coaching Skills

(A 3 hour highly interactive training workshop) According to the latest research the #1 factor affecting employee performance is the employee's relationship with his or her manager. And the most successful teams - those with high morale, high productivity and low turnover --are the teams led by coaching-style managers. These managers know how to give people the kind of FAST feedback they need, when they need it. The FAST feedback program is a straightforward program focused on the four best practices of the most effective coaching-style managers.

How to Hire the Best - Not the Rest

A full day seminar including skill building exercises, training film, interview forms, and the benefit of Phil Bruno's experience with 800 interviews representing a Fortune 500 industry leader.

Hiring the right person for the job can be tricky and it is more important than ever to make sure you make a good hiring decision. In this s you will learn how to use the behavioral interviewing process. This interviewing process is based on the theory that past behavior is the best predictor of future behavior. The techniques learned in this class will allow you to gather more in-depth knowledge about candidates, make more informed hiring decisions and select better candidates for open positions.

You will conduct a one hour practice interview in the class.

Delivering Outstanding Customer Service

A full day seminar packed with examples from world class organizations on service attitude and the Experience Economy.

This "Service Excellence" program will introduce you to the latest, most successful practices used by successful service organizations such as Disney, Nordstrom and Ritz-Carlton. You will have the tools and techniques to transform your communication skills and service attitude to a level of excellence that routinely exceeds expectations

Business, Teamwork & Teambuilding, Customer Service, Business Growth, Generational Issues,