Ryan Klausner leads the global customer experience program for Who Give's A Crap, a certified B Corp that donates 50% of its profits to charities that provide access to proper sanitation for the 2 billion people without access to a toilet.

Previously, he held customer experience leadership roles with voice in the workplace pioneer Orion Labs, smart-city leader Lattis, and the City of Vancouver. A frequent speaker at industry conferences, Klausner is passionate about finding new and innovative ways for organizations to earn customers for life. Klausner shows us that we need to invest in the employee experience and how to do so with some of the same tools you may already be using to help your customers.

Customer Service, Customer Experience, Innovation, Business Leadership, Leadership Philanthropy, Business Growth, Customer Loyalty, Business,